Farsight’s Interactive Employee Help Desk Software

An all-in-one HR help desk to improve efficiency, experience, and engagement

Farsight’s smart and feature-rich Help Desk software helps HR deliver a truly seamless experience to their employees. With interactive tools to raise tickets and approval requests, the help desk operates within the framework of the Farsight HR solutions suite to resolve all queries related to salary, leaves, policy, claims, appraisal, documentation, taxes, reimbursements, etc. Farsight’s help desk solution helps both the workforce and HR to organize their communication, optimize the ticketing process, and save time.

Streamline HR approval requests

Simplify the management of all employee requests for approval with Farsight’s HR and employee help desk solution. Requests and tickets can be raised by employees, and approved, resolved, and tracked easily by the HR team. No more overflowing email inboxes, personal requests, and packed meeting schedules for routine requests.

Faster TAT and query resolution

Reduce the turn-around time for queries and questions related to leaves, salary, documentation, claims, and taxation by your employees. With Farsight’s employee help desk module, your HR team can expedite the remedy of employee grievances, set up automated replies, and pre-approve requests for faster resolution of tickets.

Advanced AI chatbot

Equipped with an AI-powered chatbot, Farsight’s employee help desk can resolve routine queries and frequently asked questions instantly. You can set up the responses as per your company policy, offer instant assistance to employees, and provide real-time data on salary, leaves, or other topics by using smart integrations with other modules.

Three Reasons to Choose Farsight’s Smart Employee Help Desk Software

All-in-one status dashboard

HR teams and professionals get access to a comprehensive all-in-one dashboard that reflects the real-time status of all tickets raised, pending tickets, and actions to be taken. The smart ticket management system helps provide an overview of all critical actions, tickets, and statuses for better planning and prioritization.

Self-service and empowerment

Employees are empowered with greater access to information, instant resolution, and timely support with Farsight’s help desk. A self-service tool that allows employees to troubleshoot challenges easily, the help desk solution enables employee empowerment in its truest sense. An objective, policy-driven, and accessible process also builds trust and transparency.

Better engagement and experience

A dedicated employee help desk to resolve queries, raise requests, and remedy issues contributes significantly towards building a better employee experience and improving engagement. With high efficiency and quick TAT, the HR team can also focus better on creating a personalized experience for all employees and proactively engaging the talent.

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