Provides User-friendly Help Desk System
Effectively Raises And Resolves Grievances
Help Desk Software
We offer single-window help desk software, which merges the tasks of raising, tracking, prioritizing for resolving the grievances. Not just a help desk ticketing software, it also provides customer service and engages the employees effortlessly. Catering to the employee’s needs, it enables interaction via phone, chat, email, social media, and any other forms of communication under one umbrella.
Benefits
Efficient Monitoring and Tracking
Help desk ticketing system manages the lists of issues and oversees and follows the process of issue resolution.
Process Quality Improvement
Successful resolution of issues with help desk ticketing software leads to positive development of an employee.
Boosts Productivity
Provides useful, timely and customized solutions, which leads to augmentation in the overall employees’ performance.
Features
Streamlines Operations
Help desk software structures and simplifies the process of support department.
Single-window
Creates tickets, views status of issues, and helpdesk management system closes tickets on resolution.
Real-time SLA
Convenient and hassle-free availability of Service Level Agreement status information about tickets.
Customizable templates
Develops and assigns tailor-made department wise help desk ticketing template.
Analyzes Trends
Generates reports and scrutinizes the trend of ticket resolution, improving the workflow.
Automates Workflow
Creates dashboards and sends updates via email notifications on every action on the ticket.
What our customers have to say
What our customers have to say
“Payroll Insights enabled us in attaining better performance with less effort and compliance through automation – Farsight migrated our earlier payroll data in the solution and we are able to generate Form-16, Form-5 etc.directly from the system. Web based Employee Self Service portal (ESS) has also increased the productivity of HR as well as of all employees”
“We have been using Farsight HR Solution from 2014 onwards and find it very user friendly; the team is professional and have implemented the solution for our 7000+ Employees. Web based Employee Self Service portal (ESS) has also increased the productivity of HR as well as of all employees. On behalf of CP Aqua we wish them success in future…“
Vice President – CP Group