Provides User-friendly Help Desk System

Effectively Raises And Resolves Grievances
Help Desk Software

Help Desk Software

We offer single-window help desk software, which merges the tasks of raising, tracking, prioritizing for resolving the grievances. Not just a help desk ticketing software, it also provides customer service and engages the employees effortlessly. Catering to the employee’s needs, it enables interaction via phone, chat, email, social media, and any other forms of communication under one umbrella.

Benefits

Help Desk Software

Efficient Monitoring and Tracking

Help desk ticketing system manages the lists of issues and oversees and follows the process of issue resolution.

Help Desk Software

Process Quality Improvement

Successful resolution of issues with help desk ticketing software leads to positive development of an employee.

Help Desk Software

Boosts Productivity

Provides useful, timely and customized solutions, which leads to augmentation in the overall employees’ performance.

Features

Help Desk Software

Streamlines Operations

Help desk software structures and simplifies the process of support department.

Help Desk Software

Single-window

Creates tickets, views status of issues, and helpdesk management system closes tickets on resolution.

Help Desk Software

Real-time SLA

Convenient and hassle-free availability of Service Level Agreement status information about tickets.

Help Desk Software

Customizable templates

Develops and assigns tailor-made department wise help desk ticketing template.

Help Desk Software

Analyzes Trends

Generates reports and scrutinizes the trend of ticket resolution, improving the workflow.

Help Desk Software

Automates Workflow

Creates dashboards and sends updates via email notifications on every action on the ticket.

What our customers have to say

What our customers have to say

Help Desk Software

Senior General Manager – IT Relaxo Footwear Limited

Help Desk Software

We have been using Farsight HR Solution from 2014 onwards and find it very user friendly; the team is professional and have implemented the solution for our 7000+ Employees. Web based Employee Self Service portal (ESS) has also increased the productivity of HR as well as of all employees. On behalf of CP Aqua we wish them success in future…

Vice President – CP Group